Frequently Asked
Questions
Here's
a general list of common questions I get from
potential clients. You can click the questions to
see the answers. If you have other questions that
you don't find here, please call the office at 636.349.2966 to
schedule a more in-depth conversation about your
particular project and see if we can help you.
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Are you taking new clients?
About half of my contracts every year come
from existing clients and half from new
clients who see their home as the investment
it is and want to keep it looking nice now
& into the future.
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Do you take small jobs like a
bathroom or front door?
Smaller jobs are a great starting place for
both of us to see if we like working together.
I am also happy to do larger jobs such as your
whole house. When I do large projects, I break
them up into smaller contracts so you know
when / where I'll be working and don't get
overwhelmed by the disruption to your daily
life.
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Do you do repairs?
Repairing normal blemishes like nail holes,
nail pops, scrapes, anchor holes, and small
drywall cracks that are seen at the time of
the estimate are included in the bid price for
your project. Larger repairs need to be
discussed individually but I can repair minor
drywall damage like a hole in the drywall left
by a doorknob or re-taping a drywall joint
where the tape has come loose.
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What's your hourly rate?
I work by the job not by the hour so you know
in advance approximately how much the job will
cost. Sometimes there will be additional
charges based on the individual situation,
surprise problems, you adding additional
painting to the bill, etc. I work very hard to
keep my clients informed about price and
timeline of the project.
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Do you work on multiple jobs at
once?
I work 1 job at a time so I can give my
client and their project my full attention and
get them back to normal life as soon as
possible. Sometimes unexpected situations
arise that might delay finishing a particular
contract (like the birth of a
child/grandchild, a burst pipe, etc.). In
those instances I put that job on hold and
work closely with my client to arrange a
re-start time for a future date and rearrange
my current schedule accordingly so all of my
clients can get the attention they deserve.
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Do you use contracts?
I insist on a signed contract and a down
payment to secure your place and preferred
time frame on my calendar. This helps stop
misunderstandings and gives both me and my
clients a firm record of what has been
contracted in what time frame.
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Are you insured?
I carry the required amount of insurance for
my industry.
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Do you work weekends?
Weekends are reserved for personal/family
time for my clients, my employees, and my own
family. I do negotiate after-hours or weekend
painting for businesses only so they can
continue to do business during normal business
hours when I'm not in their space.
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Do you use subcontractors?
As an all-woman crew, we pride ourselves on a
high level of expertise, caring, and attention
to detail that just can't be achieved with
sub-contractors.
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Do I have to have the room empty for
you to paint?
The room does not need to be empty. However,
you do have to remove anything that is
delicate, breakable, valuable, and/or not
replaceable (like your great-grandmother's tea
pot or hand-made quilt). My team & I can
usually move the larger pieces of furniture
but any areas where items can be stored in the
larger pieces (drawers, cabinets, etc.) need
to be clean out before we arrive. There are
some delicate/awkward/precision items that we
do not move like waterbeds, grandfather
clocks, pianos, or large paintings.
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Can you give me a quote over the
phone if I know the square feet of the area?
I don't
'ballpark' prices because it gives
unrealistic expectations of the situation. I need to see
the actual space, assess the condition of
the surfaces to be painted, and know what
you're envisioning for it to give you an
accurate estimate.
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Do I need to be there the whole time
you are painting?
As long as there are no pets allowed to roam
the house, no children being left alone and I
can reach you by phone with any questions that
might come up, you can go about your normal
day. If you're not back by the time I leave,
I'll follow the 'leaving procedure' we
discussed before you left so everybody is on
the same page.
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What's your pet policy?
For our safety and the safety of your beloved
furbabies, pets must be kept completely out of
the work zone the entire time we are present
and away from employees moving from the work
zone to our vehicle and back. We have no way
to know what might or might not upset your
pets so keeping them in a separate area of the
home is always the safest policy for them and
us.
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Do I need to know my exact colors
before I hire you?
You can contract the job before you finish
narrowing down the colors but you will have to
make the final decision before I get to
painting that part of the project. If you
would like some help deciding on colors, I
offer a free color consultation with a signed
contract.
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